CozyBuddy Soft Toy/Pillow

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We don't accept return or refund if customer says they made a order by mistake or they just don't like it. 

To start a return, you can contact us at support@bestino.in

In cases where customers receive damaged or incorrect items, as a small business owner, we sincerely apologize for any inconvenience. We're committed to resolving such issues promptly and will arrange for the return of the goods from customer's location.

However, if you decide not to keep the product for any reason, we kindly ask you to bear the return shipping costs to our warehouse and after we get the return product we will give you full refund, Your understanding and support of our small business are greatly appreciated.

You can always contact us for any return questions at support@bestino.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 1-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 1 day, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us atsupport@bestino.in .

Privacy Policy

Last updated: 01/01/2025

Welcome to Bestino.in ("we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bestino.in or make a purchase from our store.

If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@bestino.in.

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1. Information We Collect

When you visit our site or purchase something from our store, we collect the following types of information:

Personal Information You Provide:

• Name

• Email address

• Shipping and billing address

• Phone number

• Payment information (processed securely via Shopify or third-party gateways)

Automatically Collected Information:

• IP address

• Browser type

• Time zone

• Device information

• Cookies and usage data

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2. How We Use Your Information

We use the collected information to:

• Fulfill and manage your orders

• Process payments

• Provide customer support

• Improve our website and services

• Send you updates, marketing, and promotional messages (if you opt-in)

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3. Sharing Your Information

We do not sell your personal information. We only share your data with trusted third parties to help us provide and improve our services, such as:

• Shopify (e-commerce platform)

• Payment processors (e.g., Razorpay, PayPal)

• Shipping providers

• Analytics and marketing services

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4. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Correct or update your information

• Request deletion of your data

• Withdraw consent for data processing

To exercise any of these rights, please email us at support@bestino.in.

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5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy unless otherwise required by law.

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6. Cookies

We use cookies to improve your browsing experience, analyze site traffic, and serve targeted ads. You can choose to disable cookies through your browser settings.

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7. Third-Party Services

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

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8. Security

We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

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9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website.

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10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

📧 support@bestino.in
🌐 www.bestino.in

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Thank you for contacting us. We apologize that you wish to return or refund your order, but we are delighted to assist you. However, we will need some information to improve our product and service, such as why you wish to return/refund your order, and please mention your order number and other details during the completion of the form. Thank you very much.

Shipping Rates:

We charge no shipping and handling fee.

Order Processing:

We strive to fulfill orders as soon as you place them. In most cases, your orders will be sent to our delivery partner with 1-2 business days. Our business days are Monday-Friday.

Shipping Time:

For most serviceable pin codes, we try to deliver within 7 days. But due to unforeseen circumstances like weather, strikes, remote locations, stocking issues, or any other reason - it may take longer. You will however be able to track your package using a unique tracking number that we will email/SMS you after your order is sent to our delivery partner.